• Validity Fingerprint Driver - 5193890. HP elitebook 8560w. When we have full driver package for Windows 10 on 8560w.
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Good day all,
I have just recently bought a second-hand HP 8560w Elitebook and discovered that this thing has a fingerprint reader..awesome.
I installed the driver, and it showed up in my hardware list (no '!' or anything, just that it works fine)
Though once I install a credential to make it work to log into windows, it tells me the reader is not connected.
I also can't start 'Biometric services' in the services.exe, it tells: 'Error 1068, the dependendcy service or group failed to start'
What am I dealing with? Doesn't the reader recieve any power, and am I having an instable system? Or is this problem driver related?
HP support told me I should change my OS to the HP 'Image' windows 7 x64 OS, but I don't believe them this will make the difference. All my other drivers do work, and the driver-site of HP also lists windows 8 or windows xp drivers who are surely no HP image OS's
- Windows 7 x64 Ultimate (not the HP image OS)
- Updated BIOS
UPDATE:
The fingerprint sensor finally works, it appears that the new driver of Validity is corrupt and does not work. Install the previous version and you will see it works.
I want to thank the posters on this threat for their time and help!

The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site. Warning: The drivers and programs available for one model are not compatible and do not work with other models.

Hi,

Welcome and thank you for posting your query in Microsoft Community.

We regret the inconvenience caused to you

I will certainly help you.

I suggest you to uninstall fingerprint reader software from the computer and reinstall it in compatibility mode and check. Follow the below steps

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Hp Elitebook Workstation 8560w Drivers

Step1: Uninstall fingerprint reader software.

  1. Press Windows key + X on the keyboard.

  2. Click on Control Panel

  3. Go to Programs and Features

  4. Right click your fingerprint reader software from the list and tap or click Uninstall.

  5. Reboot your machine

Step 2: If you have executable file of the corresponding driver, I suggest you to install the downloaded driver file in compatible mode. Follow the steps:

  1. Right click on the driver, and click on Properties.

  2. Go to the Compatibility tab.

  3. Check the box for Run this program in compatibility mode for:

  4. Select the version of Windows in the list of Operating systems.

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  5. Click OK.

  6. Double-click the driver file to install the driver and follow the onscreen instructions.

  7. Reboot your computer.

Also, refer:

Hp Elitebook 8560w Drivers

Make older programs compatible with this version of Windows

Applies to Windows 10 as well.

How to: Install and Update drivers in Windows 10

Hp Elitebook 8570w Fingerprint Reader Driver

Let us know if you have any further query on Windows we are glad to assist you.

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